Level I Technician
Symphona is seeking a self-motivated entry Level I Helpdesk/Support Analyst possessing excellent communication and organizational skills. The applicant must be self-motivated and able to work in a customer-facing, team-based dynamic work environment. We are looking for young, intelligent, career oriented people who are looking to start a career in IT.
Job duties include
- Monitoring and support of clients’ Windows patching environments
- Monitoring of backup environments
- Monitoring of endpoint protection and antimalware solutions
- Daily/Weekly report generation
- Inbound support calls with escalation
- Working with L2 support analysts to resolve escalated tickets
- Field support calls (using company vehicles)
- Occasional project team assistance for refreshing desktops or applications
- Light end user support for VoIP issues
Qualifications:
- Minimum of 1 year experience in IT industry
- Relevant college coursework or technical school coursework beneficial
- CompTIA A+, N+, S+ beneficial
- Customer service experience beneficial
- Ability to learn quickly in fast-paced environments
Benefits:
- Health, Dental, Vision, Disability
- 401K
- After-hours pay
- Compensatory Time
- Flex-time
- Phone stipend
- Skills, training, and career path development.
Symphona
Bailey Matthews
