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Level I Technician

Posted: 02/19/2023

Symphona is seeking a self-motivated entry Level I Helpdesk/Support Analyst possessing excellent communication and organizational skills. The applicant must be self-motivated and able to work in a customer-facing, team-based dynamic work environment. We are looking for young, intelligent, career oriented people who are looking to start a career in IT. 
Job duties include
  • Monitoring and support of clients’ Windows patching environments
  • Monitoring of backup environments
  • Monitoring of endpoint protection and antimalware solutions
  • Daily/Weekly report generation
  • Inbound support calls with escalation
  • Working with L2 support analysts to resolve escalated tickets
  • Field support calls (using company vehicles)
  • Occasional project team assistance for refreshing desktops or applications
  • Light end user support for VoIP issues
  • Minimum of 1 year experience in IT industry
  • Relevant college coursework or technical school coursework beneficial
  • CompTIA A+, N+, S+ beneficial
  • Customer service experience beneficial
  • Ability to learn quickly in fast-paced environments
  • Health, Dental, Vision, Disability
  • 401K
  • After-hours pay
  • Compensatory Time
  • Flex-time
  • Phone stipend 
  • Skills, training, and career path development.