CLASSIC SUBARU OF ATLANTA – LOVE ENCORE DELIVERY SPECIALIST

CLASSIC SUBARU OF ATLANTA – LOVE ENCORE DELIVERY SPECIALIST
Classic Subaru of Atlanta is a family-owned business focused on supporting our
employees, customers, and community because CLASSIC CARES. To provide a best in-
class experience, we need the right people committed to our core values:
• SERVE: To put the needs of others and those entrusted in your care above your own
needs
• KINDNESS: Treat others how you would want to be treated. Show genuine care for
our employees and guests
• INTEGRITY: Never get tired of doing the right thing, even when no one is looking
• DEDICATION: An exceedingly strong feeling of loyalty and commitment to going
the extra mile to be the best at what you do
• ENTHUSIASM: Demonstrate a passion for what we do and a willingness to get the
job done well
• TEAMWORK: "We" is greater than "me". Work together towards a collective goal.
• HAVE FUN!: Establish a positive environment focused on working hard and playing
hard
We strive to provide our employees with meaningful work, an engaging and
collaborative environment, recognition for performance, and opportunities for
professional development.

Work Location: In-Person
Annual Salary + Commission Potential: $30,000 - $40,000
Job Type: Part-time
Expected Hours: 3 days per week (closed Sundays)

Job Description:
• Schedule and conduct Love Encore deliveries with new Subaru customers,
typically within 14-60 days of purchase.
• Provide a detailed explanation of all vehicle features and functionality,
including technology settings, safety features, and maintenance
requirements
• Provide an outstanding customer experience in each interaction that drives
loyalty to Classic Subaru and the Subaru brand by answering customer
questions and addressing any concerns
• Be able to meet/greet and interact with customers effectively
• Process new vehicle warranties and extensions, schedule the customer’s
first service appointment, and coordinate courtesy deliveries
• Engage customers and schedule return visits for an Encore delivery and
perform a customer-focused explanation of sophisticated systems for
customer understanding and satisfaction
• Establish knowledge of all Subaru vehicles/competitive advantages and
make it available as a resource for the entire retailer staff
• Achieve customer satisfaction targets as assigned by management
• Support Love Promise programs by coordinating community events and
promoting these programs on Classic Subaru’s website and social media

Job Requirements & Qualifications:
• No Dealership experience required, but knowledge of the automotive
industry/Subaru brand is a plus
• Organized, reliable, attention to detail, and accuracy in everything you do
• Must have a positive attitude, technical savvy, and excellent customer
service skills
• Effective communicator, both verbally and in writing
• A self-motivated individual capable of working independently and as a team
• Uphold high ethical standards and maintain a professional appearance
High school diploma or equivalent
• Must pass pre-employment testing including background checks, MVR, and
drug screening